Policies, Payment Options & Shipping Information
SECURE ONLINE PAYMENT --- Pay with confidence through our secure payment gateways, Authorize.Net or PayPal, using your credit card. Payment via Authorize.net and PayPal are very safe and secure. No one, including Rose Cottage Chic, will see your personal credit card information, including the CVV number on the back, with this method. However, if you are not comfortable with processing your payment through the shopping cart, you may contact us, and we can manually process your credit card.
AUTHORIZE.NET --- Authorize.Net makes accepting credit card payments (Visa, MasterCard, or Discover) and e-checks safe, easy and affordable.
PAYPAL --- PayPal is a quick, easy, and secure way to pay for your purchases. PayPal accepts payment through Visa, MasterCard, Discover, and American Express. You may use the credit cards listed just above or use a PayPal account. When you pay through your PayPal account, you may have the funds drawn from your checking account, rather than a credit card, if you prefer.
Please note: You do not have to have a PayPal account to use your credit card through PayPal's website. However, you do have the option to sign up for an account with PayPal, which is absolutely free. If you require further information about PayPal’s services and security policies, please visit their website at www.PayPal.com
PERSONAL CHECK --- We accept personal checks for your purchases. If you wish to use this option, please complete the order through the website's shopping cart and choose "pay by check." Payment address and phone number are both provided, so that you can mail your check and/or contact us by phone. Please be sure to contact us via email or phone to let us know that you wish to send a check for your purchase. If we do not hear from you, we will assume that the sale was abandoned and the items will be put back in to inventory on the website for sale. Please note that items purchased with a personal check will not be shipped for 5-7 business days after your check is received, to allow time for the funds to clear your bank.
LAYAWAY --- Sorry, layaway is no longer available. No exceptions.
DOMESTIC & INTERNATIONAL --- We utilize the shipping services of USPS and FedEx, whichever is most economical while providing a 3-5 day (domestic)/5-10 day (international) shipping period. Items will be shipped to you within 2-3 days of receipt of your payment, sooner when possible.
The shipping calculator computes shipping charges for UPS and FedEx, and is usually very accurate. However, in the event the shipping calculator overcharges or another carrier offers a better rate, the lower rate will be applied to your purchase and the difference refunded to you via PayPal or credit card.
LOCAL PICKUP --- If you live in or near Orange County, California you have the option to pick up your items and save on shipping costs. All items MUST be picked up within 14 days, unless another mutual arrangement has been made. Items not picked up within this timeframe will be considered "abandoned" and, therefore, shall be forfeited and become the property of Rose Cottage Chic. Item(s) shall be put back into stock and made available for sale.
**International Shipping: While International shipping is available through the shopping cart, please feel free to contact me via email for the most accurate shipping quote and any other additional charges that may apply.
SHIPPING INSURANCE/CLAIMS --- Shipping insurance is MANDATORY as uninsured lost or damaged items WILL NOT BE COVERED by the shipper, nor will a refund be available from Rose Cottage Chic.
We take great care in packaging your purchases, but occasionally items may become damaged in transit. If you receive an item that has been damaged, we will be happy to file the insurance claim for you and follow-up to ensure your refund is credited back to you as soon as the shipping service pays the claim. Please note: The shipper is responsible for refunding the customer for damaged items.
Once a claim has been submitted the shipping service will pick up the package from your home and the claim will be paid in approximately 10 business days. All shipping services REQUIRE that you retain the original packaging and box for their inspection and processing of your claim. Please keep all original packaging intact and with your item for pick up. Failure to do so may result in your claim being rejected.
Returns and Refunds
We want you to be completely satisfied with your purchase. In the event you wish to return an item for any reason other than shipping damages or non-operation, please contact us via email within seven (7) days of receipt of your purchase. Returns and/or refunds after this period will not be honored.
We will be happy to refund you the amount of your purchase via a confirmed PayPal Account or the Credit Card Account you made your purchase through. Shipping costs are not refundable. Refunds on returned items, for reasons other than damages due to shipping or non-operation, will be for store credit only.
Returned items should be packaged securely in their original packaging and original condition, and MUST be insured for the value of the item. The original packing slip along with your Return Authorization Number must be included as well. Returned items which become lost or damaged during shipping and have NOT been insured shall VOID all refunds or store credit.
Returned items must be received WITHIN 14 days of original purchase.
CUSTOM/SPECIAL ORDER ITEMS are NOT returnable. Payment in full is required for all custom or special orders at time of order.
Sales taxes will be charged for shipments to California addresses only, and charged at the prevailing rate.
Security & Privacy Notice
Ordering online through Authorize.net and/or PayPal is an easy, safe, and secure way to shop. Furthermore, please be assured your privacy is of the utmost importance to Rose Cottage Chic. We will not sell, trade, or disclose your private information, including your email address.
All orders are secured with ssl encryption technology through Authorize.net and PayPal. We ask only for the information we need to process your order. We appreciate your business and we respect your security concerns and your privacy.
The site shopping cart uses "cookies" to keep track of your current shopping session so that you may retrieve your shopping cart at any time and enjoy a personal and pleasant shopping experience.
For questions or comments, please contact me HERE
** Copyright Notice **
All graphics, text, logos, images, and artistic concepts are the property of Rose Cottage Chic or its affiliates, and are protected under United States and International Copyright Laws. Unauthorized use or reproduction of any said items is strictly prohibited.
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Please note: Many items on this website are vintage or gently used, and therefore may have some imperfections. These flaws or imperfections do not affect the integrity of the items and only add to their timeworn charm and character. We will do our best to represent any imperfections in both our photos and written descriptions. If you have any questions about an item, please email before purchasing.